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You don’t work with this supplier I lost an order 4 months ago I did not receive the package nor did I receive an answer and I only marked it as delivered and Alibaba will not help you. Anne, are you not going to answer me anymore? Where are you? It is not possible that you are not responsible for this shipment, it is your duty to solve it, if you already know that you are not going to deliver it to me give me my money, I do not understand why you marked it as delivered, where are you, why don't you answer, it is the first time that I have lost an order. Really your service is very bad because you are not good to solve problems if you don't know how to do it, report it to your boss or your team but you need to move and do something to answer me and not just say you don't have update, it's been 4 months of that package without update, why don't you answer?